Shipping, Delivery, Installation and Care
Status: Provisional operational and legal information.
Carrier
The current carrier is CTT. DHL/UPS are not part of the current operation. Delivery contact: info@terreirodinastico.com or +351 912 431 851.
Zones and costs
- Lisbon: transport included; checkout shows €0.
- Rest of mainland Portugal: delivery available; transport cost shown separately at checkout.
- Madeira and the Azores: delivery available through CTT; specific cost and time: [TO CONFIRM].
- Spain and other EU countries: not available at this stage.
Preparation and delivery
The customer reported 3 business days for preparation and 3 business days as an estimated delivery period. These must be shown clearly, separating preparation from transit when confirmed by the carrier.
Delivery is to the door/street level and does not include carrying to upper floors. Larger projects may require prior scheduling.
Receipt inspection
Customers should inspect packaging, labels, quantity and damage at delivery. Damage should be reported within the operational period of 1 business day with photographs, video and delivery documents. This does not restrict statutory rights.
Installation and care
Terreiro Dinástico does not provide installation automatically through checkout. Installation services require a quotation. Customers should follow manufacturer instructions and verify subfloor, humidity, levelling and underfloor-heating compatibility before installation.
Do not cut or install before checking colour, batch, quantity and visible defects. Keep packaging and product documentation.
[TO CONFIRM]: final CTT rate table, island transit times, pallet policy and official installation/care PDF.